Customer support

Draft support email replies with human approval

Verified against sourcen8nBeginner

Summary: Draft support email replies with human approval is an AI-agent recipe for small businesses in the Customer support category. Problem it solves: Slow, repetitive inbox replies. Built with n8n; difficulty: Beginner. Cost: Template: $0 on n8n.io. Running n8n and the connected APIs costs extra (not priced here). Verified against its primary source on 2026-10-16.

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Help me set up this AI-agent recipe for my small business: "Draft support email replies with human approval".

Problem it solves: Slow, repetitive inbox replies
What it does: Polls Gmail every minute, filters out automated mail, drafts a reply from company docs placed in the prompt, logs it to Sheets; typing 'send' approves it and Gmail sends it
Who it's for: SMB owner/support staff
Agent / tools: n8n + Gmail + OpenRouter + Google Sheets
Inputs: Incoming emails; company documentation
Outputs: Draft replies, review log, sent replies
Prerequisites: n8n, Gmail, OpenRouter, Google Sheets
Difficulty: Beginner
Cost (as stated by the source): Template: $0 on n8n.io. Running n8n and the connected APIs costs extra (not priced here).
Primary sources: https://n8n.io/workflows/14038

Using only the sources above, give me step-by-step setup instructions, list the accounts and API keys I need, and point out the warnings I should handle before going live. Ask me about my business details before assuming anything.

What it does

Polls Gmail every minute, filters out automated mail, drafts a reply from company docs placed in the prompt, logs it to Sheets; typing 'send' approves it and Gmail sends it

Warnings & notes

No warnings noted.

Details

Problem it solves: Slow, repetitive inbox replies
Who it's for: SMB owner/support staff
Agent / tools: n8n + Gmail + OpenRouter + Google Sheets
Inputs: Incoming emails; company documentation
Outputs: Draft replies, review log, sent replies
You'll need: n8n, Gmail, OpenRouter, Google Sheets
Difficulty: Beginner
Cost: Template: $0 on n8n.io. Running n8n and the connected APIs costs extra (not priced here).
Only costs stated publicly by the source are shown. Running the tools usually has its own costs.
Date checked: 2026-10-16
Review status: Verified against source

Primary sources

https://n8n.io/workflows/14038

Summary written by Pymzo from the source. We are not affiliated with the author or tools unless labeled.